Privacy and cookies policy

1. Who controls your data

The controller of personal data submitted through this website is MEDEM Ltd, 1A Racho Dimchev St., apt. 2, 1000 Sofia, Bulgaria, VAT BG204940495. Privacy enquiries can be sent to [email protected].

2. Data we receive

We may process:

• contact and business details submitted in a quote or contact request, including name, company, country, email and phone;
• procurement details such as product, SKU, quantity, destination and your message;
• technical and usage data, such as page views, interactions, approximate session information, browser data and IP-related server logs;
• your analytics consent choice.

3. Why we use it

• to answer enquiries and prepare quotations;
• to take steps requested before entering a contract;
• to operate, secure and troubleshoot the website;
• with your consent, to measure website usage and improve the catalogue and quotation journey;
• to meet legal, accounting and compliance obligations.

4. Cookies and analytics

Optional analytics do not load until you select “Accept analytics” in the cookie banner. If accepted, we use first-party website analytics and Google Analytics to understand visits and interactions. Google may process device and usage information under its own privacy terms.

If you reject optional analytics, the site remains available and quote forms continue to work. A local storage item records your preference so we do not ask on every page. You can reopen Cookie settings from the footer and change your choice at any time.

5. Recipients and international processing

We disclose data only where needed to operate the website, deliver email, host data, provide analytics you accepted, handle a requested shipment or comply with law. These providers may process data outside your country. Where required, we use applicable safeguards for international transfers.

6. Retention and security

We retain enquiries and related correspondence only for as long as needed for quotations, business records, legal obligations and the establishment or defence of claims. Technical analytics are retained according to the settings of the relevant service. We use appropriate organisational and technical measures, but no online transmission or storage system can be guaranteed completely secure.

7. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent without affecting prior lawful processing. Contact [email protected]. You may also complain to the Bulgarian Commission for Personal Data Protection or your local supervisory authority.

8. Changes

We may update this policy when our services or legal requirements change. The latest version and update date will remain on this page.